Viral and Malware Extermination

In all cases: We will come to your home or office and assess what the situation with your computer is in its current installation, on site. Depending on the result of our assessment we will then either proceed with Option A or B.

Option A

We will make a preliminary scan of your computer and run a minimum of two cleaner tool scans, attempting to purge your machine on site of the malware.
We will run another scan of your computer and assess the log of that scan, comparing it to the original scan to determine the success of the first attempts.
If the cleaning has been successful, we will make a final run with two cleaning tools, making sure all remnants of the infection are gone. We will then put the computer back online and go through a testing routine, giving it every chance to exhibit any evidence of lingering infection. (If any problems remain we will go to "B")

If all is well, you can either take over from here or we can proceed with our Secure Computer Installation and set-up routine for you. If opt for the latter, we will install a current "hosts" file to help prevent either recurrance of the same problem or infection from newly visited malware sites. We will install a current copy of today's best anti-spyware software and set it up to "immunize" your machine and help guard against future problems. If you don't have a current security program running or if you are unsatisfied with your current anti-virus (which will be likely if you need our service in the first place) we will install an excellent security system with full anti-virus and firewall protection as well as pro-active malware and threat prevention that you will be able to run for 30 days to evaluate whether or not you want to keep it before having to pay that company for future protection. We will also assess your email program and your browser and give you advice as needed as to securing those possible entry points from malware.

Option B

If our original assessment determines that we can't help you with your machine on site, or if the results of the first two steps of option A are unsuccessful we will then request that you allow us to...

Remove your computer from your home (or office) and bring it back to the Captain's Lab where we have more resources and where, while we run long and time consuming processes on your computer we are free to do other things rather than bill you for endless hours of watching scans run.
Once here, we will hook your machine up in a protected environment and run a battery of tests and scans on it, then make every attempt possible to safely remove the infection and return your computer to a working state. If we are successful at this, we will then immunize your computer as detailed above in step 4 and then return it to your home or office and re-install it for you, leaving you with a working computer and joy in your heart.
If, as is always possible in the case of some malware infections, the cleaning of your machine is either impossible or will consume more time (and cost more money) than the replacement value of the computer, we will advise you of this before running you up a bill that exceeds the value of the patient. We will, if you want, perform data recovery on your machine, often being able to recover and save all of the data you have on the machine without saving any of the malicious infection. You will then often have the option of reformatting your original hard drive and re-installing Windows, effectively starting over with that computer. Sometimes, the most cost effective thing is to just replace the computer with a new one, computer prices have dropped dramatically over the last few years and often you can replace a five year old machine with a better one that costs a fraction of what the old machine cost.
All along the line we will keep you informed and allow you to make the decision as to what the next step you want to take is, keeping you aware of what the cost is going to be for you both if we continue to work on your old machine or if you choose to replace it.

Our interest is in building a relationship with our customers which will last over time and will be beneficial to both of us over the long term. We are not interested in trying to get the most out of you due to your unfortune in being infected with some malicious program and will do our best to get you back up and running with a minimum of time on our part and financial investment on yours. However, running scans, deep cleaning, doing research into new viral infections, worms, trojans, root kits, and other malicious programs, all take time and we do have to bill for our time. We will be honest and up front with you from the outset but you must be aware from the start that cleaning up the maliciously clever little programs that some malicious individuals have released into the computing world takes time, effort, energy and determination...and will not often be cheap.

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Your Choices

Let The Captain Build It

Captain's Designs, of Apalachicola, Florida, can take care of all your web site design, hosting and site maintenance needs. We can give you a web presence that will help promote your product and business or just put some things that are important to you online to share. We are located in Apalachicola, Florida but can work with you no matter where you are located.

Complex or simple, CMS or HTML, large or small, the choice is yours. Let the Captain handle it all for you.

You Have Choices

We can build you a dynamic CMS database driven site like this one or a more conventional HTML and CSS styled site. You can switch between this CMS site and our own HTML site by using the button just below.

For more detailed articles about the differences between HTML sites and CMS ones, look on the main menu above.

Your Image

Your Image Matters

Your Image means the world to you.
Put your web site in the capable hands of Captain's Designs and we will present your image to the world in the best of all possible ways.

Continue reading to learn about some of the ways Captain's Designs can help you best present your image to the world.

How We Establish Your Image

If you want to start from scratch, often the color scheme is the best place to begin. First we work with you to create a co-ordinated palette for you. If you already have "signature colors", we can help you expand that into a full palette to use throughout the website to give your web presence continuity.

Next, if you don't already have a logo, we will create one using that color scheme and then use your new logo and color scheme to design and build a cohesive web site with a central theme. Read more...

Our Services

Secure Set-Up and Installation

Many new computers arrive already bogged down by excess programs and utilities that you will never need. You never really know how well it COULD work. Known as "bloatware", some of the largest computer builders (Dell, HP, Compaq) are the biggest offenders. Many other new computers are compromised within the first few days before their owners have a chance to learn how to keep them secure.

Why go through that? Let us set up your new computer, streamline it to run at its potential, immunize it against problems, and get you off to a good start.

Viral and Malware Extermination

We do on-site assessment of malware or viral infections. We will come to your home or office and assess the problems with any computer or network and give you good solid advice on how to proceed.

If your computer needs time consuming multiple scans, we can take it back to our "lab" so we can run those scans without having to charge you for all the time it takes to let the scans do their work. We keep up to date on the latest malware released "in the wild" and have a full arsenal of tools at our disposal to root out and defeat the toughest of computer infections.

Our Pricing

Static Sites (HTML)

If it will fit your needs, the least expensive option for a web presence can undoubtedly be a static HTML site. Don't misunderstand, the term "static site" simply means the pages themselves are created and stored on the server and then the user's browser calls up the entire "static" page when it visits the site. A "static HTML site" can still have lots of interesting features, slide shows, and even flash or video features,

Pricing for static HTML sites is fairly straightforward. Like most design companies, we charge per page and then give you an "a la carte" choice of a number of extras..

Content Management Sites (CMS)

Content Management Sites, or CMS, are so flexible, dynamic and scalable that it is impossible to set static prices. If you are interested in a CMS site (and if you want a cutting edge site with maximum flexibility you should really consider one) we will work with you and follow a basic workflow to arrive at a firm contract and price based on the site you want created before we begin.

We will meet with you, find out exactly what you have in mind, work up a mock-up and design ideas, present that to you, set a price for the project, sign a contract with you and move ahead with the design.

Some Demos

We've put together a page on our HTML site of links to demos of some features we have built for various sites. Some flash movies, slideshows, music, video and more elements that will give your pages more interest. Link below left is to demo page, icons link to features on live sites.

Click to view demos